Frequently Asked Questions
WHAT IS OUR CANCELLATION POLICY?
We understand that complications can happen that require you to cancel your trip with us. If you must cancel, you must do so in writing. Cancellation refunds will be calculated as of the date we receive your written cancellation.
Prior to departure charge:
91 days or more: $150
90-61 days: 30% of selling price
60 days or less: 100% of selling price
We don't intend these charges to be punitive. Our small-group tours provide little margin for a loss of participants and as we approach the departure date, it is almost impossible to rebook canceled spaces on tours. If you are able to find replacement participants (subject to our approval), we will apply the $150 cancellation fee only.
Half-day and full-day tour fees are non-refundable.
WHAT IF PASCAROSA CANCELS A TOUR?
If Pascarosa fails to confirm a minimum number of attendees for any publicized tour, the tour will not go forward and any funds you have paid will be refunded. Generally, this determination is made within three months prior to the proposed departure date.
We have never canceled a trip and hope we never will, but circumstances beyond our control could force such a situation. If we have to cancel a tour, we will refund in full any funds you have paid for your tour. Should the cancellation occur within 30 days of your departure date, we will waive your $500 for any future trip with us.
SHOULD I PURCHASE TRIP INSURANCE?
We strongly encourage you to learn about the various kinds of travel insurance available, then select a policy based on your individual situation. To learn more about travel insurance, consider reading this article from The New York Times. For more information about choosing a provider, this article offers some advice.
DO I NEED A PASSPORT AND/OR VISA TO TRAVEL TO ITALY?
International travel requires a passport that is valid for at least six months longer than the date of departure. Italy does not require a visa for U.S. and Canadian citizens who plan to be in the country for 90 days or less. Guests who are citizens of countries other than the United States and Canada should contact the closest consulate for the country to which they're planning to travel to determine if a visa is required.
SHOULD I MAKE MY OWN AIR TRAVEL RESERVATIONS?
Yes. While we are happy to consult with you on air travel options, we find that each guest's travel situation is different, with individual requirements and specifications. For this reason, Pascarosa tours start and stop at the location identified in each tour's individual itinerary.
Upon request, we will arrange for transfer from your arrival airport (generally Bari's Karol Wojtyla Airport, Brindisi's Papola Casale Airport or Bari's central train station) to the start of your tour and a return transfer to your departure point of choice. Transfer costs are dependent upon how many guests are accommodated in each shuttle and are billed at the conclusion of the tour.
IS TIPPING INCLUDED ON PASCAROSA TOURS?
All gratuities are built into the included features of your tour with the exception of those for your trip leaders and drivers. Tipping for your trip leaders and drivers is optional and not included in the price of your tour. If you feel that your experience was outstanding and the expertise of your drivers and leaders was extraordinary, then you may wish to consider tipping them at the conclusion of the tour.
WHAT PEOPLE SAY
“We are in deep reflection about our big trip with you and so many special memories. Thank you again for all that you added to our experience. We are, of course, missing the food already”
Peg and Matt, Santa Cruz, CA