Customer Service

Customer Service

Questions
If you have any questions regarding your Pascarosa Club membership and/or your order, please feel free to email or call us. We'll get back to you just as soon as we can. Should you have other questions or concerns about our security, privacy and return policies, please contact us at our mailing address, email address or phone number.

Via Appia Imports LLC DBA Pascarosa
818 SW Third Avenue, #1444
Portland, OR 97204
831-428-2649
Email: info@pascarosa.com

Our Shipping Policy
Although Pascarosa Extra Virgin Olive Oil is handmade in Italy, we ship your olive oil to you from our shipping partner in Ashland, Oregon. Pascarosa Extra Virgin Olive Oil is stored at the appropriate temperature (between 58 and 64 degrees) to ensure that it is free from light and heat that speed the aging process.

We currently limit shipping to U.S. addresses. We ship via FedEx Ground Delivery, which includes packaging and handling costs. Standard shipping is typically 2-6 days to most locations and we need 24 hours from the receipt of your order to send it along its way to you. Once it ships, you’ll receive a FedEx tracking number via email. For time-sensitive packages, our fastest shipping option is FedEx Priority Overnight service. We apologize for not being able to take international orders at this point, but hope to soon.

Our Refund Policy
At Pascarosa, we are proud of the products we have chosen for you. We believe that Pascarosa delivers extraordinary quality products made with great integrity by the artisans and farmers with whom we partner. For this reason, we offer refunds for damaged or defective goods only. Please contact us immediately at info@pascarosa.com. All damages must be reported within 48 hours of your order being delivered. Also, please note, we cannot cancel orders once they’ve been placed.

We will refund your credit card or PayPal account based on the payment method you used to purchase your products. If you used a check, we will refund you with a check. Refunds are made in the amount of the purchase price minus shipping and handling. COD returns will be refused.

To return an item by mail, please follow the instructions below:

• Send back your item(s) to Pascarosa along with the invoice or packing slip that accompanied your package.

• If you do not have your original invoice or packing slip, please include a letter with your returned merchandise that includes the following information:

• Your name
• Address
• Phone number
• Order number
• Item name/description
• Reason for return
• Action to be taken (replacement or merchandise credit)

Ship the package with your item(s) to the following address, where your return will be processed according to your instructions:

Via Appia Imports LLC DBA Pascarosa
701 Mistletoe Road
Ashland, OR 97520

If you have any questions about our return policy, please email us at info@pascarosa.com or call 831-428-2649

Our Security Policy
Your payment and personal information is always safe. Your purchase transactions are secured through a 128-bit Secure Sockets Layer (SSL) connection between our online store and the PayPal payment gateway. Your financial information (like your credit card number) is securely stored and encrypted on PayPalservers. At Pascarosa, we don't have access to this data, which provides an additional layer of protection. In addition, your PayPal transactions are monitored 24 hours a day, seven days a week, by a dedicated team of security specialists. Their mission is to identify suspicious activity and help protect you from fraudulent transactions.



If you are a Pascarosa Club member, your credit card is charged when your shipment leaves our warehouse. Your personal information is stored according to SSL protocol as noted above.


Our Privacy Policy
Your privacy is very important to us. We have prepared this privacy notice so that we can better communicate our online information practices and the choices you can make about the way your information is collected and used.

We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will never sell your personally identifiable information to anyone. All customer information is and will remain confidential. We will sometimes email our clients about sale items offered by us. If you do not wish to receive these emails please let us know by emailing us at info@pascarosa.com


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